Refund policy

Effective Date: October 05, 2026

Store Name: Vlevaro

At Vlevaro, customer satisfaction is our top priority. If your shoes do not fit perfectly or you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the terms and conditions for returning footwear purchased from Vlevaro via http://www.vlevaro.com.

1. 30-Day Return Window

We offer a 30-day return window, which means you have 30 days from the date your order is delivered to request a return. Requests submitted after 30 days will unfortunately not be eligible for a return or refund.

To be eligible for a return:

The shoes must be unworn, clean, unwashed, and free of any scuffs or sole wear (we recommend trying shoes on carpeted surfaces).
The shoes must be in their original branded shoe box along with all original packaging, insoles, laces, and tags.
You must provide proof of purchase or order number.

Important Note: Do not use the original shoe box directly as a shipping container. Please place the shoe box inside a protective shipping container/cardboard box to avoid damage during transit.

2. Order Cancellation & Modification (12-Hour Window)

We accept order cancellations or modifications within 12 hours of placing your order.

If you need to cancel or change your order details (such as shoe size, color, or shipping address), please email us immediately at support@vlevaro.com within 12 hours. Once order processing begins after 12 hours, orders cannot be canceled and must follow the standard return process upon delivery.

3. Damaged, Defective, or Incorrect Items

Please inspect your footwear immediately upon receipt. If your shoes are defective, damaged in transit, or if you received the wrong size/style, please contact us at support@vlevaro.com within 48 hours of delivery with clear photos/videos showing the issue and your order number.

Vlevaro covers return shipping costs for all damaged, defective, or incorrectly sent footwear.
Upon verification, we will issue a full refund or send a free replacement according to your preference.

4. Return Shipping Costs & Customer Preference (Sizing & Change of Mind)

Damaged/Defective/Wrong Items: Vlevaro pays for the return shipping.
Sizing Selection / Change of Mind: If you wish to return or exchange your shoes due to improper fit, personal preference, or change of mind, the customer is responsible for return shipping fees. Return shipping costs are non-refundable.

5. Return Process Steps

To initiate a return, please follow these steps:

Contact our support team via email at support@vlevaro.com stating your order number and reason for return.
Once approved, our team will provide you with instructions and the exact return shipping address.
Pack the shoes securely in their original shoe box and place them inside a outer shipping box.
Ship the package back using a trackable shipping service and email us your tracking number.

Note: Returns sent back without prior authorization will not be accepted.

6. Inspection & Refund Processing Time

Once your return is received and inspected by our warehouse team to verify that the shoes are unworn and clean, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card institution.

7. Late or Missing Refunds

If you have not received your refund after 10 business days of approval:

Re-check your bank account or credit card statement.
Contact your financial provider, as posting times may take a few extra days.
If you still have not received your refund, please contact us at support@vlevaro.com.